Order

You can view the status of your order at any time on the order status page. The link to it is in your order confirmation email or in your customer account.

We ship your order together in a single parcel as soon as all items are available. If your order contains products with different availability (e.g. Pre-Order or On-Demand), shipping may be delayed accordingly.

Alternatively, you can check your order directly via our tracking tool: Check order status.

Changes or cancellations to your order are generally possible. Please contact our customer service – we'll be happy to check what can still be adjusted. Note that changes depend on the current processing status of your order and are therefore not always possible.

Adding items is only possible when paying by bank transfer (prepayment). With all other payment methods, this is unfortunately not an option.

There are several reasons why we may cancel an order.

Item unavailable:
It can happen that we only discover during processing that an item is no longer available. In that case, it has to be removed from the order.

Prepayment orders:
Orders paid by bank transfer (prepayment) are only processed once we have received the payment. If we don't receive it within 14 days, we will cancel the order.

Address check:
We check addresses for missing or incorrect details and contact you if anything seems off. If we don't hear back within 14 days, the order will be cancelled.

Suspected fraud:
Our system also flags credit card orders that show unusual activity. If a payment turns out to be untrustworthy during the check, the order will be cancelled immediately.

A customer account is not required to place an order.

With a customer account, however, you have access to your orders and their current status at any time. Your shipping details will also be filled in automatically at checkout once you've signed in via the login link (sent by email).

You're welcome to have your order delivered to a DHL Packstation. Please make sure to provide your full and valid Postnummer.

Enter the Packstation (e.g. "Packstation 123") in the "Street and house number" field. Enter your Postnummer in the "Apartment, suite, etc. (optional)" field.

Billing and delivery addresses do not need to match.

Please note: Shipping to PO boxes as well as FPO and APO addresses is unfortunately not possible.